True story…..so we hear. Twenty yrs ago an industry survey was conducted on response time regarding service calls. Pitney Bowes had 1 ½ hour service call response time advantage over Xerox. Pitney thought this would be a great marketing tool, but what they discovered was that customers preferred Xerox, even though the response time was 5 hours versus 3 ½ hours to Pitney because Xerox gave a specific time that they would arrive at the destination which allowed the client to plan accordingly. With Pitney Bowes, they didn’t know when they’d be coming within that 3 ½ hour time frame.
Moral of the story……give people (candidates, recruiters, company hiring authorities) specific time commitments of when you’ll follow up with them and you’ll have their respect, trust and loyalty. And………..they’ll like you more!
About Me
- Focus Agency
- Los Angeles, CA, United States
- The Focus Agency is a national employment direct-hire search firm specializing in sales/marketing/engineering/defense and mid to executive level management. The Focus Agency was established in 1984. Our staff consultants, who are state accredited or nationally certified, have over 20 years of combined experience in the staffing industry. We pride ourselves in building quality relationships of trust and confidence with both candidate clients and employer clients. We are recognized for providing premium service, which is the key to our success, and abide by a strict code of ethics whose standards are set by the state and national trade associations. Our mission is to serve our clients, ethically and professionally, through education and consultation to join people and companies in career harmony. Please visit our website at www.focus-agency.com
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